ADVISORY ALERTS

Voyage Cancellations

  • Cruise Cancellations: Crystal River Cruises' Voyages On Select 2021 September to December Departures


    UPDATED  Wednesday, June 16, 2021  11:30am EST

    As a result of ongoing challenges related to the Covid-19 pandemic, we have made adjustments to our 2021 sailing schedules which affect the cruise on future dates. It is with regret that we have had to cancel select September to December 2021 Crystal River Cruises sailings aboard Crystal Bach and Crystal Mahler.

    We sincerely apologize to our guests for this disruption to their travels. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options including reaccommodation on Crystal Debussy and Crystal Ravel. We encourage all affected guests to contact their travel advisor to assist them in selecting the future voyage/s of their choice. 

    The affected voyages are as follows, listed by most recent date of cancellation:

    Cancelled as of June 15, 2021: 

    CRYSTALMAHLER

    • RMH211202-07 | Crystal Mahler | December 2-9, 2021 | 7 Nights | Budapest to Vilshofen | Delightful Danube Christmas (Westbound)
    • RMH211209-07 | Crystal Mahler | December 9-16, 2021 | 7 Nights | Vilshofen to Budapest | Delightful Danube Christmas (Eastbound)
    • RMH211216-07 | Crystal Mahler | December 16-23, 2021 | 7 Nights | Budapest to Vilshofen | Delightful Danube Christmas (Westbound)

    CRYSTAL BACH 

    • RBA211215-07 | Crystal Bach | December 15-22, 2021 | 7 Nights | Amsterdam to Basel | Christmas Time on the Rhine (Westbound)


    Cancelled as of June 10, 2021: 

    CRYSTAL BACH 

    • RBA211107-07 | Crystal Bach | November 7 - 14, 2021 | 7 Nights | Basel to Amsterdam | Legendary  Rhine 
    • RBA211114-07 | Crystal Bach | November 14 - 21, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine 
    • RBA211121-07 | Crystal Bach | November 21-28, 2021 | 7 Nights | Basel to Amsterdam | Legendary  Rhine 
    • RBA211128-07 | Crystal Bach | November 28 - December 2, 2021 | 7 Nights | Amsterdam to Basel | Christmas Time On The Rhine (Southbound)
    • RBA211205-10 | Crystal Bach | December 5-15, 2021 | 10 Nights | Basel to Amsterdam |Rhine Christmas Markets (Westbound)


    Cancelled as of June 9, 2021:  

    CRYSTAL BACH

    • RBA211017-07 | Crystal Bach | October 17-24, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine 
    • RBA211024-07| Crystal Bach | October 24-31, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine 
    • RBA211031-07 | Crystal Bach | October 31 - November 7, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine 

    CRYSTAL MAHLER

    • RMH211021-07 | Crystal Mahler | October 21 - 28, 2021 | 7 Nights |  Budapest to Vilshofen | Delightful Danube (Southbound)
    • RMH211028-07 | Crystal Mahler | October 28 - November 4, 2021 | 7 Nights | Vilshofen to Budapest | Delightful Danube (Eastbound) 
    • RMH211104-07 | Crystal Mahler | November 4 - 11, 2021 | 7 Nights | Vienna to Budapest | Delightful Danube (Westbound) 
    • RMH211111-07 | Crystal Mahler | November 11-18, 2021 | 7 Nights | Vilshofen to Budapest | Delightful Danube (Eastbound) 
    • RMH211118-07 | Crystal Mahler | November 18-25, 2021 | 7 Nights | Budapest to Vilshofen | Delightful Danube (Westtbound) 


    Cancelled as of June 8, 2021:  

    CRYSTAL MAHLER

    • RMH210919-07 | Crystal Mahler |  September 19-26, 2021 | 7 Nights | Budapest to Vienna | Danube Serenade (Westbound)
    • RMH210926-07 | Crystal Mahler |  September 26 - October 3, 2021 | 7 Nights | Vienna to Budapest | Danube Serenade (Eastbound)
    • RMH211014-07 | Crystal Mahler |  October 14-21, 2021 | 7 Nights | Vienna to Budapest | Danube Serenade (Eastbound)

    CRYSTAL BACH

    • RBA211003-07 | Crystal Bach | October 3-10, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine 

    While our fleet is paused, we have developed new  Crystal Clean+® 5.0  health and safety policies and procedures that address COVID-19 and support all local public health and regulatory requirements, ensuring our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. The new measures, which are continually reviewed based on the latest scientific data and requirements, include a mandatory Covid-19 vaccine for all guests and crew who must be fully inoculated (with both doses if recommended by the manufacturer) at least 14 days prior to boarding any Crystal ship. Please note that you will be asked to provide proof of vaccination at embarkation.

    Finally, please note that Crystal River Cruises has streamlined sales and booking processes to include a relaxed final payment schedule at 60 days prior to first date of service and a waived Admin Fee for all cancellations.

    We want to thank our guests and travel partners for their understanding during this transitionary time in travel. We look forward to welcoming our guests back onboard our beautiful river ships to experience the unrivaled personal care, service and luxury of the World’s Most Luxurious River Cruise Line.

  • Cruise Cancellations: 2021 Crystal Endeavor (Expedition) Voyages - October 9 to November 6 Departures

    UPDATED Friday, June 4, 2021 7:30pm EST 

    Like our guests, we are eagerly anticipating the day when the whole world will be ready for us to explore again. While we share in everyone’s optimism for the continued roll-out of Covid-19 vaccines globally, unfortunately at this time, differing international border restrictions and potential quarantine policies for various nationalities prevent us from operating upcoming itineraries. It is therefore with deep regret that we have had to cancel select Crystal Expedition Cruises' with departures between October 9 to November 6, 2021 voyages.

    Please accept our deepest apologies for this situation that is beyond our control and remains a great frustration to us all. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options

    Affected voyages include:  

    CRYSTAL ENDEAVOR

    • YEN211009-18 | Crystal Endeavor | October 9-27 2021 | 18 Nights | Lisbon to Rio de Janeiro | Expedition Atlantic Isles
    • YEN211027-10 | Crystal Endeavor | October 27 - November 6, 2021 | 10 Nights | Rio de Janeiro to Buenos Aires | Exploration in Brazil & Argentina
    • YEN211106-12 | Crystal Endeavor | November 6-18, 2021 | 12 Nights | Buenos Aires to Ushuaia | Expedition to Argentina & The Falklands 

    For the last several months, Crystal has been working closely with our partners all over the world to determine where and when we can safely get our guests back to traveling. Should our guests' schedule allow, perhaps one of these recently announced new Crystal Endeavor voyages may be of interest to you: a series of five (5) 10-night Luxury Iceland Expeditions, Reykjavík roundtrip, beginning July 17th; and a 10-night Journey of Vikings: Iceland & Norway, Reykjavík to Tromsø. Also new are tropical itineraries aboard our Ocean ships including: 7-night Luxury Bahamas Escapes beginning July 3rd through November, Nassau or Bimini roundtrip (Crystal Serenity); and 10-night Luxury Caribbean Escapes starting August 2nd through December, St. Maarten or Antigua roundtrip (Crystal Symphony).

    We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise and to visit crystalcruises.com to review the voyage collections for each Crystal experience.

    While our fleet has been paused, we have developed Crystal Clean+ ® 5.0, an enhanced level of measures that builds on our stringent protocols already in place to help safeguard the well-being of our guests and crew. In addition to negative Covid-19 tests for both guests and crew, reduced capacity, social distancing, mask requirements and health screening questionnaires, new among these measures is a Covid-19 vaccine requirement for all guests.

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.

  • Cruise Cancellations: Crystal Endeavor (Expedition) Voyages Through August 2021

    UPDATED Friday, January 22, 2021  2pm EST 

    As we are all aware, the global pandemic caused by Covid-19 forced the temporary closing of businesses and industries all around the world, including for a period of time last year, the MV WERFTEN shipyard where Crystal Endeavor is being built.

    Today, while we are pleased to report that the shipyard has reopened and construction has resumed, the time lost has now pushed Crystal Endeavor’s scheduled completion into summer. Unfortunately, the new delivery date does not allow for the ship to travel from the yard in Stralsund, Germany in time to assume her originally scheduled deployment in Japan and Alaska. It is therefore with sincere regret that we have had to cancel Crystal Endeavor voyages with departures from May to August 2021. 

    We know that our guests, and the entire Crystal Family, have been looking forward to the introduction of our newest ship and we want to sincerely apologize that their travel plans have been impacted by this unprecedented global health crisis. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. 

    Affected voyages include:  

    CRYSTAL ENDEAVOR

    • YEN210515-14 | Crystal Endeavor | May 15-29, 2021 | 14 Nights | Tokyo to Osaka | Japan’s Island Immersive
    • YEN210529-14 | Crystal Endeavor | May 29 – June 12, 2021 | 14 Nights | Osaka to Otaru | Japan’s Island & Nature Discovery
    • YEN210612-19 | Crystal Endeavor | June 12-30, 2021 | 19 Nights | Otaru to Anchorage | Russian Far East & The Aleutian Isles
    • YEN210630-12 | Crystal Endeavor | June 30 – July 12, 2021 | 12 Nights | Anchorage to Vancouver | Expedition Alaska
    • YEN210712-11 | Crystal Endeavor | July 12-23, 2021 | 11 Nights | Vancouver Roundtrip | Alaska & The Inside Passage
    • YEN210723-12 | Crystal Endeavor | July 23 – August 4, 2021 | 12 Nights | Vancouver to Anchorage | Expedition Alaska
    • YEN210804-15 | Crystal Endeavor | August 4-19, 2021 | 15 Nights | Anchorage to Anadyr | Beyond the Aleutian Isles 
    • YEN210817-29 | Crystal Endeavor | August 18 – September 15, 2021 | 29 Nights | Anadyr to Tromsø | Northeast Passage

    While we are disappointed that we had to cancel some of Crystal Endeavor’s originally scheduled cruises, please note that our itinerary planning team is in the process of creating a series of new 10-night voyages set to explore the Baltic, Norway, the Scottish and Irish Isles, Faroe Islands, Iceland and East Greenland this summer from mid-July through mid-September. Details will be announced in early February.

    Looking ahead to 2022, cruise options include a new Arctic Collection including Svalbard; springtime cruises in the British Isles and river journeys into the heart of Bordeaux and Seville; South America voyages to Ecuador, Peru and Chile; expeditions along Africa’s remote western shores; and an expanded roster of Antarctica itineraries.

    Plus, later this February we will publish Crystal Endeavor’s 2023 full-year collection including voyages to the Mediterranean, Iceland, the Northeast Passage, Japan, the South Pacific and Antarctica by way of the Ross Sea.

    We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise and to visit crystalcruises.com to review the voyage collections for each Crystal experience. Note that our Crystal Confidence 3.0 provides the peace of mind you need now when making future travel plans, with no money down reservations, reduced deposits, extended final payment and relaxed cancellation schedules.

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available. 

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.

     

  • Cruise Cancellations: Crystal Esprit (Yacht) Voyages Through September 26, 2021

    UPDATED  Friday, April 23, 2021 10am  EST

    With the recent announcement of Crystal Symphony’s new voyages in the Caribbean, 97% of our Ocean fleet will resume sailing this summer, which is wonderful news for the Crystal Family.

    Unfortunately, the current pandemic situation continues to affect our Crystal Esprit deployment and it is with deep regret that we have had to cancel all voyages aboard Crystal Esprit through September 26, 2021. We know this is extremely disappointing news. All affected guests, and their travel advisers, are being contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise, and invite them to visit crystalcruises.com to review the voyage collections for each Crystal experience. Note that our  Crystal Confidence 3.0 provides the peace of mind out guests need now when making future travel plans, with reduced deposits, closer-in final payment and relaxed cancellation schedules. 

    While our fleet is paused, the Crystal team has developed new procedures and policies that will support all public health and regulatory requirements to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our  Crystal Clean+® 4.1 program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    We thank our guests for their understanding. The Crystal team remains at their service.

     

  • Cruise Cancellations: Crystal Esprit (Yacht) Voyages Through August 1, 2021

    UPDATED Thursday, February 11, 2021 2pm  EST

    Like our guests, we are eagerly anticipating the day we can return to sailing the world again and welcome you back aboard. Unfortunately, the continually changing variables related to Covid-19 – including differing border restrictions, potential quarantine policies for various nationalities, and limited international airlift – continue to determine when, and where, this can happen. The uncertainty surrounding this global health crisis hinders the ability for cruise lines to operate, and it is with deep regret that we have had to cancel all voyages aboard Crystal Esprit with departures through August 1, 2021.

    We extend our deepest apologies for this situation that is beyond our control and remains a great frustration to us all. Everyone at Crystal, along with the officers and crew of our ships fleetwide, are very disappointed that we are compelled to take this action, but we will only return to cruising when it is deemed safe to do so by governing health authorities, and when international travel constraints allow.

    We know this cancellation is extremely disappointing. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise, and invite them to visit crystalcruises.ae to review the voyage collections for each Crystal experience. Note that our  Crystal Confidence 3.0 provides the peace of mind out guests need now when making future travel plans, with no money down reservations, reduced deposits, extended final payment and relaxed cancellation schedules.

    Affected sail dates include:

    • YES210606-07 | Crystal Esprit | June 6-13, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210613-07 | Crystal Esprit | June 13-20, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210620-07 | Crystal Esprit | June 20-27, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210627-07 | Crystal Esprit | June 27 - July 4, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210704-07 | Crystal Esprit | July 4-11, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210711-07 | Crystal Esprit | July 11-18, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210718-07 | Crystal Esprit | July 18-25, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210725-07 | Crystal Esprit | July 25 - August 1, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210801-07 | Crystal Esprit | August 1-8, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® 3.1 program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.



  • Cruise Cancellations: Crystal Symphony - Europe, Middle East, Asia and Australia Voyages Through December 2021

    UPDATED Friday, April 9, 2021 5:30pm EST  

    Like our guests, we are eagerly anticipating the day we can return to sailing the world again and welcome you back aboard. Unfortunately, the continually changing variables related to Covid-19 – including differing border restrictions, potential quarantine policies for various nationalities, and limited international airlift – continue to determine when, and where, this can happen. The uncertainty surrounding this global health crisis hinders the ability for cruise lines to operate. 

    It is with deep regret that we have had to cancel all July - December 2021 Europe, Middle East, Asia and Australia/New Zealand voyages aboard Crystal Symphony. However, we are pleased to announce that Crystal Symphony will now be deployed to the Caribbean with new voyages departing August through December 2021 with reservations opening on April 20, 2021. See additional details here: Luxury Caribbean Escapes 

    All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage all affected guests to contact their travel advisor to assist them in selecting the future voyage/s of their choice, and invite them to visit crystalcruises.com to review the voyage collections for each Crystal experience. Note that our Crystal Confidence policy provides the peace of mind our guests need now when making future travel plans, with reduced deposits, extended final payment and relaxed cancellation schedules. 

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® 4.1 program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available. 

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.