ADVISORY ALERTS

Voyage Cancellations

  • Cruise Cancellations: Crystal Esprit (Yacht) Voyages Through September 26, 2021

    UPDATED  Friday, April 23, 2021 10am  EST

    With the recent announcement of Crystal Symphony’s new voyages in the Caribbean, 97% of our Ocean fleet will resume sailing this summer, which is wonderful news for the Crystal Family.

    Unfortunately, the current pandemic situation continues to affect our Crystal Esprit deployment and it is with deep regret that we have had to cancel all voyages aboard Crystal Esprit through September 26, 2021. We know this is extremely disappointing news. All affected guests, and their travel advisers, are being contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise, and invite them to visit crystalcruises.com to review the voyage collections for each Crystal experience. Note that our  Crystal Confidence 3.0 provides the peace of mind out guests need now when making future travel plans, with reduced deposits, closer-in final payment and relaxed cancellation schedules. 

    While our fleet is paused, the Crystal team has developed new procedures and policies that will support all public health and regulatory requirements to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our  Crystal Clean+® 4.1 program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    We thank our guests for their understanding. The Crystal team remains at their service.

     

  • Cruise Cancellations: Crystal Esprit (Yacht) Voyages Through August 1, 2021

    UPDATED Thursday, February 11, 2021 2pm  EST

    Like our guests, we are eagerly anticipating the day we can return to sailing the world again and welcome you back aboard. Unfortunately, the continually changing variables related to Covid-19 – including differing border restrictions, potential quarantine policies for various nationalities, and limited international airlift – continue to determine when, and where, this can happen. The uncertainty surrounding this global health crisis hinders the ability for cruise lines to operate, and it is with deep regret that we have had to cancel all voyages aboard Crystal Esprit with departures through August 1, 2021.

    We extend our deepest apologies for this situation that is beyond our control and remains a great frustration to us all. Everyone at Crystal, along with the officers and crew of our ships fleetwide, are very disappointed that we are compelled to take this action, but we will only return to cruising when it is deemed safe to do so by governing health authorities, and when international travel constraints allow.

    We know this cancellation is extremely disappointing. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise, and invite them to visit crystalcruises.ae to review the voyage collections for each Crystal experience. Note that our  Crystal Confidence 3.0 provides the peace of mind out guests need now when making future travel plans, with no money down reservations, reduced deposits, extended final payment and relaxed cancellation schedules.

    Affected sail dates include:

    • YES210606-07 | Crystal Esprit | June 6-13, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210613-07 | Crystal Esprit | June 13-20, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210620-07 | Crystal Esprit | June 20-27, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210627-07 | Crystal Esprit | June 27 - July 4, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210704-07 | Crystal Esprit | July 4-11, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210711-07 | Crystal Esprit | July 11-18, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210718-07 | Crystal Esprit | July 18-25, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210725-07 | Crystal Esprit | July 25 - August 1, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210801-07 | Crystal Esprit | August 1-8, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® 3.1 program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.



  • Cruise Cancellations: Crystal River Cruises' Voyage Through August 28, 2021


    UPDATED  Monday,  April 19, 2021  10:30am  EST

    While we had hoped to offer our voyages this summer, the uncertainty surrounding the global health crisis caused by Covid-19, coupled with differing restrictions regarding entry into the European Union (EU), continues to impact when and where this can happen. Given these circumstances that remain beyond our control, it is with regret that we have had to cancel all Crystal River Cruises voyages from July 4 to August 28, 2021 aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel. 

    We sincerely apologize to our guests for this disruption to their travels. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and/or rebooking options. We encourage all affected guests to contact their travel advisor to assist them in selecting the future voyage/s of their choice.

    Affected sail dates include:

    CRYSTAL BACH: 

    • RBA210705-07 | Crystal Bach | July 5-12, 2021 | 7 Nights | Amsterdam to Basel 
    • RBA210719-07 | Crystal Bach | July 19-26, 2021 | 7 Nights | Amsterdam to Basel
    • RBA210726-07 | Crystal Bach | July 26 – August 2, 2021 | 7 Nights | Basel to Amsterdam 
    • RBA210802-07 | Crystal Bach | August 2-9, 2021 | 7 Nights |  Amsterdam to Basel
    • RBA210809-07 | Crystal Bach | August 9-16, 2021 | 7 Nights | Basel to Amsterdam 
    • RBA210816-07 | Crystal Bach | August 16-23, 2021 | 7 Nights | Amsterdam to Basel 
    • RBA210823-07 | Crystal Bach | August 23-30, 2021| 7 Nights | Basel to Amsterdam

    CRYSTAL DEBUSSY

    • RDB210705-07 | Crystal Debussy | July 5-12, 2021 | 7 Nights | Amsterdam to Basel 
    • RDB210726-07 | Crystal Debussy | July 26 - August 2, 2021 | 7 Nights | Amsterdam to Basel
    • RDB210802-07 | Crystal Debussy | August 2-9, 2021 | 7 Nights | Basel to Amsterdam
    • RDB210809-07 | Crystal Debussy | August 9-16, 2021  | 7 Nights | Amsterdam to Basel
    • RDB210816-07 | Crystal Debussy | August 16-23, 2021  | 7 Nights | Basel to Amsterdam
    • RDB210823-07 | Crystal Debussy | August 23-30, 2021 | 7 Nights | Amsterdam to Basel

    CRYSTAL MAHLER

    • RMH210707-07 | Crystal Mahler | July 7-14, 2021 | 7 Nights | Budapest to Vilshofen
    • RMH210714-07 | Crystal Mahler | July 14-21, 2021 | 7 Nights | Vilshofen to Budapest
    • RMH210721-07 | Crystal Mahler | July 21 - 28, 2021 | 7 Nights | Budapest to Amsterdam
    • RMH210801-07 | Crystal Mahler | August 1-8, 2021  | 7 Nights | Vienna to Budapest 
    • RMH210808-07 | Crystal Mahler | August 8-15, 2021  | 16 Nights | Budapest to Vienna
    • RMH210815-07 | Crystal Mahler | August 15-22, 2021  | 7 Nights | Vienna to Budapest
    • RMH210822-07 | Crystal Mahler | August 22-29, 2021  | 16 Nights |  Budapest to Vilshofen

    CRYSTAL RAVEL

    • RRV210704-07 | Crystal Ravel | July 4-11, 2021 | 7 Nights | Vilshofen to Budapest 
    • RRV210711-07 | Crystal Ravel | July 11-18, 2021 | 7 Nights | Budapest to Vilshofen 
    • RRV210718-07 | Crystal Ravel | July 18-25, 2021 | 7 Nights | Vilshofen to Budapest
    • RRV210725-07 | Crystal Ravel | July 25 - August 1, 2021 | 7 Nights | Budapest to Vilshofen
    • RRV210801-07 | Crystal Ravel | August 1-8, 2021 | 7 Nights | Vilshofen to Budapest 
    • RRV210808-07 | Crystal Ravel | August 8-15, 2021 | 7 Nights | Budapest to Vilshofen
    • RRV210815-07 | Crystal Ravel | August 15-22, 2021 | 7 Nights | Vilshofen to Budapest
    • RRV210822-07 | Crystal Ravel | August 22-29, 2021 | 7 Nights | Budapest to Vilshofen

    While our fleet is paused, the Crystal team has developed new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place Crystal Clean+® 4.1  represents an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    On behalf of everyone at Crystal River Cruises, we look forward to welcoming our guests aboard an enriching voyage with the World’s Most Luxurious River Cruise Line.


  • Cruise Cancellations: Crystal Symphony - Europe, Middle East, Asia and Australia Voyages Through December 2021

    UPDATED Friday, April 9, 2021 5:30pm EST  

    Like our guests, we are eagerly anticipating the day we can return to sailing the world again and welcome you back aboard. Unfortunately, the continually changing variables related to Covid-19 – including differing border restrictions, potential quarantine policies for various nationalities, and limited international airlift – continue to determine when, and where, this can happen. The uncertainty surrounding this global health crisis hinders the ability for cruise lines to operate. 

    It is with deep regret that we have had to cancel all July - December 2021 Europe, Middle East, Asia and Australia/New Zealand voyages aboard Crystal Symphony. However, we are pleased to announce that Crystal Symphony will now be deployed to the Caribbean with new voyages departing August through December 2021 with reservations opening on April 20, 2021. See additional details here: Luxury Caribbean Escapes 

    All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage all affected guests to contact their travel advisor to assist them in selecting the future voyage/s of their choice, and invite them to visit crystalcruises.com to review the voyage collections for each Crystal experience. Note that our Crystal Confidence policy provides the peace of mind our guests need now when making future travel plans, with reduced deposits, extended final payment and relaxed cancellation schedules. 

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® 4.1 program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available. 

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.

     

  • Cruise Cancellations: Crystal Endeavor (Expedition) Voyages Through August 2021

    UPDATED Friday, January 22, 2021  2pm EST 

    As we are all aware, the global pandemic caused by Covid-19 forced the temporary closing of businesses and industries all around the world, including for a period of time last year, the MV WERFTEN shipyard where Crystal Endeavor is being built.

    Today, while we are pleased to report that the shipyard has reopened and construction has resumed, the time lost has now pushed Crystal Endeavor’s scheduled completion into summer. Unfortunately, the new delivery date does not allow for the ship to travel from the yard in Stralsund, Germany in time to assume her originally scheduled deployment in Japan and Alaska. It is therefore with sincere regret that we have had to cancel Crystal Endeavor voyages with departures from May to August 2021. 

    We know that our guests, and the entire Crystal Family, have been looking forward to the introduction of our newest ship and we want to sincerely apologize that their travel plans have been impacted by this unprecedented global health crisis. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. 

    Affected voyages include:  

    CRYSTAL ENDEAVOR

    • YEN210515-14 | Crystal Endeavor | May 15-29, 2021 | 14 Nights | Tokyo to Osaka | Japan’s Island Immersive
    • YEN210529-14 | Crystal Endeavor | May 29 – June 12, 2021 | 14 Nights | Osaka to Otaru | Japan’s Island & Nature Discovery
    • YEN210612-19 | Crystal Endeavor | June 12-30, 2021 | 19 Nights | Otaru to Anchorage | Russian Far East & The Aleutian Isles
    • YEN210630-12 | Crystal Endeavor | June 30 – July 12, 2021 | 12 Nights | Anchorage to Vancouver | Expedition Alaska
    • YEN210712-11 | Crystal Endeavor | July 12-23, 2021 | 11 Nights | Vancouver Roundtrip | Alaska & The Inside Passage
    • YEN210723-12 | Crystal Endeavor | July 23 – August 4, 2021 | 12 Nights | Vancouver to Anchorage | Expedition Alaska
    • YEN210804-15 | Crystal Endeavor | August 4-19, 2021 | 15 Nights | Anchorage to Anadyr | Beyond the Aleutian Isles 
    • YEN210817-29 | Crystal Endeavor | August 18 – September 15, 2021 | 29 Nights | Anadyr to Tromsø | Northeast Passage

    While we are disappointed that we had to cancel some of Crystal Endeavor’s originally scheduled cruises, please note that our itinerary planning team is in the process of creating a series of new 10-night voyages set to explore the Baltic, Norway, the Scottish and Irish Isles, Faroe Islands, Iceland and East Greenland this summer from mid-July through mid-September. Details will be announced in early February.

    Looking ahead to 2022, cruise options include a new Arctic Collection including Svalbard; springtime cruises in the British Isles and river journeys into the heart of Bordeaux and Seville; South America voyages to Ecuador, Peru and Chile; expeditions along Africa’s remote western shores; and an expanded roster of Antarctica itineraries.

    Plus, later this February we will publish Crystal Endeavor’s 2023 full-year collection including voyages to the Mediterranean, Iceland, the Northeast Passage, Japan, the South Pacific and Antarctica by way of the Ross Sea.

    We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise and to visit crystalcruises.com to review the voyage collections for each Crystal experience. Note that our Crystal Confidence 3.0 provides the peace of mind you need now when making future travel plans, with no money down reservations, reduced deposits, extended final payment and relaxed cancellation schedules.

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available. 

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.