Crystal Clean+ |Confidence anchored by care.

Crystal Clean+® 5.0
May 21, 2021

Updated measures introduced on Crystal Bach, Crystal Debussy, Crystal Mahler, Crystal Mozart & Crystal Ravel.


Crystal understands that relationships are built on trust. With your continued trust in mind, we have applied our exacting attention to detail across all of our new safety measures. So while our touch may remain (intentionally) unseen, we deliver nothing less than total transparency in all matters regarding your health and wellness.

With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining exceptional standards for health and safety at sea. The Crystal Clean+ program evolves these standards to meet the unique challenges posed by Covid-19. We are tackling this with science and innovation and in accordance with the latest data and recommendations by health experts.

Return to Crystal 5.0
The protocols introduced here are the latest, updated measures in Crystal Clean+ – version 5.0. Every protocol will be continually evaluated and will be updated as new information becomes available. Crystal is committed to full compliance with all local and global applicable health authorities and, as such, will update Crystal Clean+ protocols as appropriate. 

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Boarding Pass

Pre-Boarding

A Declaration of Safety

Your promise to us is your Declaration of Safety via Crystal's secure, online portal, Priority Check-In and Planning Center (PCPC). When you sign your Declaration of Safety, you're giving us a true picture of your health and telling Crystal exactly what you need to travel in confidence and safety.

  • New for 5.0: Crystal is no longer requiring a pre-departure PCR test. However, guests should visit the website of the destinations being visited at least 10-14 days prior to departure for further details on their health and safety protocols, including testing requirements.
  • Guests will now complete a health questionnaire at embarkation only. 
  • Vaccines must be accepted by the country Crystal guests are entering if it requires one. Crystal will accept all verified vaccine documentation.
  • All guests will be required to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) at least 14 days prior to boarding any Crystal ship. Verified documentation and/or evidence of vaccination will be required at the time of boarding and failure to provide this documentation will result in denial of boarding. Guests will need to complete an online form acknowledging that they understand that verified proof of the required vaccine will be mandatory at the time of boarding before cruise tickets will be issued.  Please visit our Advisory Alerts page for more information on the COVID-19 vaccine requirements including Frequently Asked Questions (FAQs)
  • Guests are strongly encouraged to purchase travel insurance from the provider of their choice. Many countries, territories and certain states are requiring minimum medical and transportation insurance coverage prior to entry. Travelers should check their destinations to see if they are required to provide proof or purchase specific insurance. If travelers are denied entry to any destinations due to the wrong coverage, they will not receive a refund, and may also be responsible for all costs incurred. Travel insurance that covers cruise fares and associated costs in cases of denied boarding due to positive COVID-19 tests prior to embarkation and/or at the cruise terminal, as well as COVID-19 related costs for potential emergency medical evacuation and services that may arise during the voyage is highly recommended. Guests will be required to complete a form of acknowledgement of this recommendation as part of the pre-cruise documentation process, as required by Crystal’s ticket contract. 
  • Guests’ travel and contact information will now be mandatory in Crystal’s Priority Check-In & Planning Center (PCPC) before cruise documents will be issued 
  • Guests will receive assigned staggered arrival times to minimize congestion; arrival times will be printed on travel documents  
Ship steering wheel

Embarkation & Disembarkation

Vigilance Aboard & Ashore

Every single guest will have their temperature checked prior to boarding ship. We will disinfect all luggage offshore prior to boarding. Crystal always complies with all local health authority regulations for safe pre-boarding and disembarkation screening.

  • Guests will undergo a COVID-19 test at the Check-in Center and must test negative prior to boarding the ship. There is no cost for the embarkation test for guests. Guests testing positive will not be able to board the ship and will be responsible for applicable costs related to denial of boarding
  • Visitors will not be allowed on board at any time during the voyage.  
  • Embarkation will only be permitted on Day 1 of the scheduled itinerary 
  • Embarkation will not begin until all guest suites and public areas have been disinfected
  • All guests will undergo temperature checks before boarding the ship
  • Luggage will be disinfected before it is brought aboard
  • Guests will complete health questionnaire at the Check-in Center
  • Guests who show signs of illness may be denied boarding
  • Additional measures and precautions may be required depending on ports of embarkation/disembarkation
Two silhouettes showing distance

Capacity Control & Social Distancing

In Space We Trust

The Crystal Experience affords each guest an abundance of personal space that is unrivalled in cruising. But Crystal Clean+ goes even further by mandating even fewer guests per square foot.

  • Lifeboat drill procedures will be changed to accommodate social distancing 
  • Social distancing of at least six feet (two meters) of those outside of one’s travel party will be required; this includes dance partners 
  • Reduced capacity in all social spaces
Clean accommodations

Guest Accommodations

Purified To Perfection

Every suite including all bathrooms, closets, and cabinets undergoes frequent disinfection with products that are listed on the EPA List N and meet the criteria for use against COVID-19. These efforts are supplemented by electrostatic fogging with medical-grade disinfectants. 

  • Housekeeping staff will not disinfect (including fogging) or regularly clean guest accommodations while guests are present 
  • Decorative cushions and bed runners will be removed from all suites. 
  • Prior to guest arrival, suites will be thoroughly cleaned and disinfected with medical-grade disinfectants
  • Products are included on the EPA List-N and approved for use against Covid-19, norovirus and other infectious diseases
  • Frequent disinfection of all guest accommodations utilizing medical-grade disinfectants
  • Electrostatic foggers will be used as an additional tool for disinfection on embarkation day
  • Guest corridors will be disinfected regularly
  • Timely removal of food items from suites to prevent spoilage and cultivation of microorganisms and bacteria
  • Timely housekeeping turnover; bedsheets and linens professionally cleaned and disinfected at high temperatures
  • Injection of diluted cleaning solution into drains to avoid clogged pipes and to prevent bacterial growth
  • Reduction of paper products in suites
Clean elevator

Social Spaces

High-frequency Purification

Crystal Clean+ mandates virtually every inch of all public areas be disinfected with medical-grade oxidant foggers and scrubbed to spotless perfection.

  • Touchpoints such as handrails, elevator buttons, table-tops, door handles, etc. in all public areas will be disinfected with increased frequency during peak hours
  • All recreational equipment will be disinfected with increased frequency
  • Public areas will be deep cleaned and meticulously disinfected with medical-grade cleaning agents during overnight hours
  • Additional hand sanitizing stations using alcohol-based sanitizer will be placed strategically throughout the ship
Ventilation

Fresh-Air Ventilation Systems

Fresh-Air

Crystal ships are designed with a 100% fresh air supply to all suites and public spaces. There is no air recirculation built into the design.

  • Crystal River ships will feature HEPA filters, allowing only fresh air to be circulated in guest suites
  • All air filters and cooling coils are frequently checked and maintained to ensure the highest standard of air quality possible
Face mask

Masks & Face Coverings

Responsive Mask Policy

Crystal's mask policy will remain nimble. We will constantly be reassessing mask policies in light of evolving best practices recommended by epidemiologists as well as compliance with the policies of local governments.

  • Guests will be required to wear masks during Crystal’s organized airport and hotel transfers 
  • Crystal will provide masks to guests and crew
  • Masks will be required in venues and instances where proper distancing is not possible
  • Crystal will comply with all local health authorities, which may require masks ashore
Thermometer

Crewmember Standards & Practices

Regular Health Monitoring

Under Crystal Clean+ our captains and crews are temperature-tested daily, tested for COVID-19 and monitored for even the most minor symptoms. Crystal Clean+ will ensure that our crew members remain healthy and at their best to deliver the very best experiences for our guests.

  • All crew members will be required to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) 
  • All crew will be tested for COVID-19 prior to leaving their home location to join the ship and must receive a negative result; crew will also take a COVID-19 test at embarkation 
  • Crew will be tested periodically during their rotations 
  • Crew to undergo frequent temperature checks and regular health monitoring
  • Crew to wear masks and other necessary PPE when interacting with guests.
  • Crew are trained on health and safety preventive measures
  • Designated crew may also wear protective garments and eye protection if required
  • Crew will follow proper hand washing practices
  • Crew are prohibited from personal contact with guests such as hand shaking, hugging or kissing
  • Crew transfer between ships will be minimized
Place setting

Food & Beverage

Contactless Dining

The Crystal dining experience will be carefully presented to eliminate person-to-person contact while maintaining the delicious and elegant experiences guests enjoy.

  • Guests will undergo touchless temperature checks prior to entering highly frequented public areas such as restaurants and Palm Court  
  • Open seating will continue with social distancing considerations
  • Guest seating will ensure ample spacing
  • Contact-free dining service will be implemented in all onboard venues
  • Self-service options will be eliminated
  • In-suite dining options will be available 24/7
  • Increased hand washing and use of hand sanitizing stations will be required
  • All restaurants, bars and galleys will be disinfected with increased frequency
  • Stringent procurement guidelines will be enforced
Luggage

Shoreside Partners & Excursions

Allies Ashore

Crystal partners with our allies ashore to make certain the Crystal Clean+ protocol protects you when you leave the ship to explore.

 

  • New for 5.0: As the COVID-19 vaccine is now a requirement for travel with Crystal, guests will be permitted to explore ashore independently
  • Crystal guests will be expected to follow all of the destination’s local guidelines pertaining to masks, social distancing and other precautions including frequent handwashing. Crystal guests should visit destination websites for further details on their health and safety protocols. 
  • Guests will be provided individual Personal Protection Equipment (PPE) kits for use while on tour  
  • Tour coaches will be disinfected to meet Crystal Clean+ standards
  • Excursion group sizes will be reduced to help allow for proper social distancing
  • Crystal will monitor port regulations and adjust requirements and schedules as needed to maintain guests' health and well-being
  • Crystal will partner with local destinations and tour operators to ensure our industry-leading health and sanitation protocols extend to the shoreside experience
  • Crystal will only visit safe, open ports of call; this may cause changes to the itinerary
  • Crystal will keep guests up to date with the latest confirmed itinerary changes 
  • Additional health screenings may be required by local health officials before disembarkation in certain ports
Medical Cross

Shoreside Medical Resources

Care Within Reach

River ships are always close to shore and therefore are treated like land-side hotels. Crystal will facilitate care for guests with local hospitals and doctors. Crystal will follow all local healthcare guidelines and practices.

Checklist

Shared Responsibility

Our Pact For Safety

With Return to Crystal 5.0, safety is, of course, a two-way street and as we journey on together, we do ask all our guests to commit to common-sense precautions including not traveling when sick. The best practices information and recommendations regarding preventative measures and guidelines from public health experts in regard to COVID-19 will be displayed throughout the ships, including signage in public areas, in the Welcome Onboard edition of Reflections and on TVs in guest suites.  Guests must comply with all Crystal Clean+ protocols and guidelines. Common sense precautions that we can all practice include:

  • Wash your hands often with soap and warm water for 20 seconds. Where soap and water are not available, use our alcohol-based hand sanitizer
  • Cover your nose and mouth when you cough or sneeze. If a tissue is not immediately available, cough or sneeze into your upper arm
  • Avoid touching your eyes, nose and mouth
  • Avoid personal contact, such as handshaking, sharing cups, glasses or eating utensils

Being worthy of your confidence is both our honor and our duty; we thank you for your highest compliment: your trust.

We cannot wait to sail forward together once more.

When you’re ready we’ll be here.