Crystal Clean+ |Confidence anchored by care.

Crystal Clean+® 5.0
May 21, 2021


Updated measures introduced on Crystal Esprit.

Crystal understands that relationships are built on trust. With your continued trust in mind, we have applied our exacting attention to detail across all of our new safety measures. So while our touch may remain (intentionally) unseen, we deliver nothing less than total transparency in all matters regarding your health and wellness.

With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining exceptional standards for health and safety at sea. The Crystal Clean+ program evolves these standard to meet the unique challenges posed by COVID-19. We are tackling these challenges with science and innovation and in accordance with the latest data and recommendations by health experts.

Return to Crystal 5.0
The protocols introduced here are the latest, updated measures in Crystal Clean+ - version 5.0. Every protocol will be continually evaluated and will be updated as new information becomes available. Crystal is committed to full compliance with all local and global applicable health authorities and, as such, will update Crystal Clean+ protocols as appropriate. 

Download PDF
Boarding Pass


A Declaration of Safety

Your promise to us is your Declaration of Safety via Crystal’s secure, online portal, Priority Check-In and Planning Center (PCPC). When you sign your Declaration of Safety, you're giving us a true picture of your health and telling Crystal exactly what you need to travel in confidence and safety.

    • New for 5.0: Crystal is no longer requiring a pre-departure PCR test. However, guests should visit the website of the destinations being visited 10-14 days prior to departure for further details on their health and safety protocols, including testing requirements.
    • Guests will now complete a health questionnaire at embarkation only. 
    • Vaccines must be accepted by the country Crystal guests are entering if it requires one. Crystal will accept all verified vaccine documentation.
    • All guests will be required to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) at least 14 days prior to boarding any Crystal ship. Verified documentation and/or evidence of vaccination will be required at the time of boarding and failure to provide this documentation will result in denial of boarding. Guests will need to complete an online form acknowledging that they understand that verified proof of the required vaccine will be mandatory at the time of boarding before cruise tickets will be issued. Please visit our Advisory Alerts page for more information on the COVID-19 vaccine requirements including Frequently Asked Questions (FAQs)
    • Guests are strongly encouraged to purchase travel insurance from the provider of their choice. Many countries, territories and certain states are requiring minimum medical and transportation insurance coverage prior to entry. Travelers should check their destinations to see if they are required to provide proof or purchase specific insurance. If travelers are denied entry to any destinations due to the wrong coverage, they will not receive a refund, and may also be responsible for all costs incurred. Travel insurance that covers cruise fares and associated costs in cases of denied boarding due to positive COVID-19 tests prior to embarkation and/or at the cruise terminal, as well as COVID-19 related costs for potential emergency medical evacuation and services that may arise during the voyage is highly recommended. Guests will be required to complete a form of acknowledgement of this recommendation as part of the pre-cruise documentation process, as required by Crystal’s ticket contract. 
    • Guests’ travel and contact information will now be mandatory in Crystal’s Priority Check-In & Planning Center (PCPC) before cruise documents will be issued
    • Guests will receive assigned staggered arrival times to minimize congestion; arrival times will be printed on travel documents 
    Ship steering wheel

    Embarkation & Disembarkation

    Vigilance Aboard & Ashore

    Every single guest will have their temperature checked both prior to boarding ship or venturing ashore. We will disinfect all luggage offshore prior to boarding. We always comply with all local health authority regulations for safe pre-boarding and disembarkation screening.

    • Guests will undergo a COVID-19 test the day of embarkation and must test negative prior to boarding the ship. There is no cost for the embarkation test for guests. Guests testing positive will not be able to board the ship and will be responsible for applicable costs related to denial of boarding.
    • All guests will undergo temperature checks before boarding the ship
    • Visitors will not be allowed on board at any time during the voyage.  
    • Embarkation will not begin until all guest suites and public areas have been disinfected
    • Guests will complete a health questionnaire at embarkation
    • Guests who show signs of illness will be seen by the medical staff and may be denied boarding
    • Luggage will be disinfected before it is brought aboard
    • Additional measures and precautions may be required depending on ports of embarkation/disembarkation
    Two silhouettes showing distance

    Capacity Control & Social Distancing

    In Space We Trust

    The Crystal experience affords each guest an abundance of personal space that is unrivalled in cruising. Crystal Esprit is designed to offer nearly double the space per guest of similar-sized ships. But Crystal Clean+ goes even further by mandating even fewer guests per square foot.

    • Lifeboat drill procedures will be changed to accommodate social distancing
    • Social distancing of at least six feet (two meters) of those outside of one’s travel party will be required; this includes dance partners 
    • Reduced capacity when the yacht resumes service
    • Reduced capacity in restaurants, entertainment, fitness center, pool deck, bars and lounges
    Clean accommodations

    Guest Accommodations

    Purified To Perfection

    Every suite including all bathrooms, closets, and cabinets undergoes frequent disinfection with products that are listed on the EPA List N and meet the criteria for use against COVID-19. These efforts are supplemented by electrostatic fogging with medical-grade disinfectants. 

    • Housekeeping staff will not disinfect (including fogging) or regularly clean guest accommodations while guests are present
    • Guests will be provided individual Personal Protection Equipment (PPE) kits in their suites
    • Prior to guest arrival, suites will be thoroughly cleaned and disinfected with medical-grade oxidative chemical agents
    • Products used are listed on the EPA List N and meet the criteria for use against COVID-19, norovirus and other infectious diseases
    • Frequent disinfection of all guest accommodations utilizing medical-grade disinfectants 
    • Electrostatic foggers will be used as an additional tool for disinfection
    • Guest corridors will be disinfected regularly
    • Timely removal of food items from suites to prevent spoilage and cultivation of microorganisms and bacteria
    • Timely housekeeping turnover; bedsheets and linens professionally cleaned and disinfected at high temperatures
    • Injection of diluted cleaning solution into drains to avoid clogged pipes and to prevent bacterial growth
    • Reduction of paper products in suites
    Clean elevator

    Social Spaces

    High-frequency Purification

    Crystal Clean+ mandates virtually every inch of every restaurant, lounge, gym, restroom and corridor be disinfected with medical-grade cleaning agents and scrubbed to spotless perfection.

    • Onboard social spaces will be disinfected with increased frequency including all public bathrooms, corridors, stairwells, lobbies, restaurants, bars, lounges, fitness center and spa
    • Touchpoints such as handrails, table-tops, door handles etc. will be disinfected with increased frequency during peak hours
    • All recreational equipment will be disinfected with increased frequency
    • Public areas will be deep cleaned and meticulously disinfected with medical-grade cleaning agents during overnight hours
    • Additional hand sanitizing stations using alcohol-based sanitizer will be placed strategically throughout the ship

    Fresh-Air Ventilation Systems


    Crystal Esprit features 100% fresh, non-recirculated air in every single guest suite and social space.

    • All air filters and cooling coils are frequently checked and maintained to ensure the highest standard of air quality possible
    • A dedicated suite is set aside for isolation in the event of illness featuring separate ventilation and ducting from the surrounding suites and corridors
    Face mask

    Masks & Face Coverings

    Responsive Mask Policy

    Crystal's mask policy will remain nimble. We will constantly be reassessing mask policies in light of evolving best practices recommended by epidemiologists as well as compliance with the policies of local governments.

    • Guests will be required to wear masks during Crystal’s organized airport and hotel transfers
    • Crystal will provide masks to guests and crew
    • Masks will be required in venues and instances where proper distancing is not possible, including fitness center, ship tenders (zodiacs), shoreside terminals and tour dispatch areas
    • Crystal will comply with all local health authorities, which may require masks ashore

    Crewmember Standards & Practices

    Regular Health Monitoring

    Under Crystal Clean+ our officers and crew are temperature-tested frequently, tested for COVID-19 and monitored for even the most minor symptoms. Crystal Clean+ will ensure that our crew members remain healthy and at their best to deliver the very best experiences for our guests.

    • Crew members will be expected to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) as soon as it is an available option in their home countries. When vaccines are widely available, they will be a requirement of employment at least 14 days prior to service
    • All crew will be tested for COVID-19 prior to leaving their home location to join the ship and must receive a negative result; they also will take a COVID-19 test at embarkation, quarantine for seven days upon arrival, and take a test at the end of that seven-day period and receive a negative result, before beginning their duties
    • Crew will be tested periodically during their rotations 
    • Crew to undergo frequent temperature checks and regular health monitoring
    • When interacting with guests, crew may wear masks and any necessary Personal Protective Equipment (PPE)
    • Designated crew may also wear protective garments and eye protection, if required
    • Medical Center Isolation Area staff will be required to wear adequate personal protection (face mask, eye protection, disposable gloves and disposable outer garment)
    • Crew are trained on health and safety preventive measures
    • Crew to follow proper hand washing practices
    • Crew are prohibited from personal contact with guests such as hand shaking, hugging or kissing
    • Crew transfer between ships will be minimized
    Place setting

    Food & Beverage

    Contactless Dining

    Crystal's peerless drinking and dining are still what they have always been—simply extraordinary. What will be different is the service, redesigned to preserve the elegance while minimizing person-to-person contact. We call this new experience "Contactless Dining."

    • Guests will undergo touchless temperature checks prior to entering highly frequented public areas such as restaurants, lounges and entertainment venues
    • Open seating will continue with social distancing considerations
    • Guest seating will ensure ample spacing
    • Disposable cutlery will be provided, upon request
    • Contact-free dining service will be implemented in all onboard venues
    • Self-service options will be eliminated in the Patio Café & The Pantry, and other venues
    • In-suite 24-hour room service is always an option
    • Increased hand washing and use of hand sanitizing stations will be required
    • All restaurants, bars and galleys will be disinfected throughout the day
    • Stringent procurement guidelines will be enforced

    Shoreside Partners & Excursions

    Allies Ashore

    Crystal partners with our allies ashore to make certain the Crystal Clean+ protocol protects you when you leave the ship to explore.

    • As with all Crystal Clean+ protocols, we are continually evaluating the measures that are currently in place including the most responsible way to allow guests to explore the destinations in the safest way possible. As the COVID-19 vaccine is now a prerequisite for travel with Crystal, we will be reassessing the current requirement that shoreside exploration take place only within organized Crystal excursions and will determine appropriate updates soon. Any changes to this measure will take into consideration the latest scientific and regulatory requirements, as well as destinations’ population density, local policies and COVID-19 protocols
    • Crystal guests will be expected to follow all of the destination’s local guidelines pertaining to masks, social distancing and other precautions including frequent handwashing. Crystal guests should visit destination websites for further details on their health and safety protocols. 
    • Guests will be provided individual Personal Protection Equipment (PPE) kits for use while on tour
    • Tour coaches and tenders (zodiacs) will be disinfected to meet Crystal Clean+ standards
    • Excursion group sizes will be reduced to help allow for proper social distancing
    • Crystal will partner with local destinations and tour operators to ensure our industry-leading health and sanitation protocols extend to the shoreside experience
    • Crystal will monitor port regulations and adjust requirements and schedules as needed to maintain guests' health and wellbeing
    • Additional health screenings many be required by local health officials before disembarkation in certain ports
    • Crystal will only visit safe, open ports of call; this may cause changes to the itinerary. Keeping our guests up-to-date with the latest confirmed changes impacting their itineraries is a top priority
    Medical Cross

    Medical Center

    Care Everywhere

    Crystal Esprit's medical center has been further reinforced. A dedicated medical team is aboard and available 24/7. Crystal is exploring partnerships with local medical authorities in every port to ensure quality medical facilities (and critical local networks and relationships) will be in place for guests requiring medical attention ashore. Ventilators and new virus testing equipment are now standard.

    • The medical team comprises a doctor or a nurse, available around the clock
    • Crystal's Medical Centers are well equipped with ventilators, new virus-testing equipment, extensive first aid tools and common prescription and over-the-counter medications
    • Medical Centers will be equipped to perform Polymerase Chain Reaction (PCR) Point of Care testing for guests with suspected symptoms
    • Isolated wards are available in the Medical Center
    • Contaminated items and medical waste will be properly sealed and disposed of according to health and safety guidelines
    • Medical equipment and waste bins cleaned, disinfected and washed with medical-grade disinfectant
    Medical Cap

    Public Health Officer

    Vessel Sanitation-trained

    A certified Public Health Officer oversees implementation of the stringent Crystal Clean+ outbreak prevention and mitigation protocol. Working in lock sync with relevant health authorities, Crystal Esprit's PH Officer works to make sure daily cleanings are up to Crystal Clean+ standards and supports onboard medical teams.

    • Trained in the local health authority's Vessel Sanitation Programs
    • Oversees outbreak mitigation and cleaning protocols
    • Closely coordinates with medical teams
    • Ensures that daily cleaning protocols are in accordance with governing health authorities’ requirements  

    Shared Responsibility

    Our Pact For Safety

    With Return to Crystal 5.0, safety is, of course, a two-way street and as we journey on together, we do ask all our guests to commit to common-sense precautions including not traveling when sick. The best practices information and recommendations regarding preventative measures and guidelines from public health experts in regard to COVID-19 will be displayed throughout the ships, including signage in public areas, in the Welcome Onboard edition of Reflections and on TVs in guest suites.  Guests must comply with all Crystal Clean+ protocols and guidelines. Common sense precautions that we can all practice include:

    • Wash your hands often with soap and water for at least 20 seconds, and help young children do the same. Where soap and water are not available, use alcohol-based hand sanitizer
    • Cover your nose and mouth when you cough or sneeze. If a tissue is not immediately available, cough or sneeze into your upper arm
    • Avoid touching your eyes, nose and mouth with your hands
    • Avoid personal contact, such as handshaking, sharing cups, glasses or utensils

    Being worthy of your confidence is both our honor and our duty; we thank you for your highest compliment: your trust.

    We cannot wait to sail forward together once more.

    When you’re ready we’ll be here.