HELP/FAQs

Contact Crystal

  • Crystal Headquarters

    Crystal Cruises

    1501 Biscayne Blvd., Suite 501
    Miami, FL USA 33132
    +1 (786) 971-1000 


    Website Disability Assistance
    If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact us via email at crystal_legal@crystalcruises.com and specify your email subject line with "Request Website Disability Assistance".

  • Reservations & Customer Care

    Please contact us via email (options based on inquiry listed below). To more effectively facilitate and respond to your inquiries, kindly include your name and phone number within your message.

    For guests with a confirmed reservation, please provide your booking / reservation number in the email's Subject line (or within your email communication) in addition to your name and phone number information. 

    To better serve you, please ensure that you are directing your inquiry to the appropriate email address below. Sending inquiries to multiple email addresses makes the process less efficient and may slow response times. 

    For inquiries on a future cruise or a cancelled cruise, please email us at:  

  • International Sales

    For guests and travel agents who reside outside the U.S. and Canada, e-mail requests to: internationalsales@crystalcruises.com

  • Onboard Guest Services (Pre- and Post-Cruise)
    For guests with specific questions regarding their Crystal Society milestones, special medical needs such as oxygen or dialysis, using mobility equipment and/or those who have special dietary requests and a host of other questions, please contact our Onboard Guest Services team for the necessary procedures.

    Please contact us via email (listed below) and ensure you are directing your inquiry to the appropriate email address, and not to multiple email addresses. 

    To better serve you, please ensure that you are directing your inquiry to the appropriate email address below. Sending inquiries to multiple email addresses makes the process less efficient and may slow response times.

    For guests with a confirmed reservation, please provide your booking/reservation number in the email's Subject line (or within your email communication) in addition to your name and phone number information. 



  • Public Relations
    Members of the press may contact our PR Department for questions regarding Crystal Cruises: mediarelations@crystalcruises.com
  • Unsubscribe

    Unsubscribe From Crystal Direct Mailers:  

    To be removed from Crystal Cruises' physical mailing list, please email  with the following information: marketing2@crystalcruises.com 

    - Full Name and Address as it appears on the brochure received. 

    - Approximate date of brochure receipt in the mail. 

    Please be note that the more thorough your information, the greater success we will have in ensuring that you stop receiving Crystal Cruises mail. Please allow a 30-day window for the removal process to complete, as sometimes additional mailers are sent within weeks of one another.