2021-2024 Cruise Fares and Promotional Information / Terms & Conditions (U.S.)
Fares are cruise only in U.S. dollars, per person based on double occupancy** and do not include taxes, fees and port charges, which vary by departure. Fares do not include air or transfers. Guests may add air at an additional cost. Optifonal air add-ons
are available to full cruise, full fare guests with flights originating from Crystal Cruises' designated gateway cities in the U.S. and Canada, and include all government fees, fuel surcharges and taxes. If you choose to arrange for air travel independently,
you may purchase embarkation and disembarkation transfers from Crystal Cruises. Fares are subject to change. The fare in effect on the date the cruise is confirmed applies.
Crystal's fares include: beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; an evening of specialty dining; Penthouse Butler service in applicable suites; Wi-Fi/Internet access in-room and throughout the ship, signal permitting.
DEPOSITS, PAYMENTS, REFUNDS & CANCELLATIONS
Cancellation or category downgrade requests must be made by telephone or in writing to Crystal Cruises. The charts below set forth the time by which the request must be received by Crystal Cruises prior to the Optional Crystal AirSea Program or, for Cruise
only Guests, the Cruise, departure date (“Departure Date”), and the cancellation fee which will be charged. In the event of a cancellation, a full refund of Total Fare (including cruise, air, hotel and Extended Land Programs); and in the
event of category downgrade, full refund of the cruise-only difference between the original category and the downgraded category, will be made to the Guest through the travel advisor, except as noted herein below. Guest hereby agrees that losses
sustained by Crystal in the event of Guest’s cancellation would be very difficult or impossible to quantify, and that the fees set forth in the below cancellation or category downgrade charts represent a fair and reasonable assessment as liquidated
damages. Since a cancellation or category downgrade likely means a diminished opportunity to sell the same space on other cruises, the cancellation fees in the charts below apply regardless of a name change or stateroom resale. See info below
for appropriate voyage and year policy.
Cancellation fees/penalties apply if booking is cancelled within penalty periods outlined below. The date of booking cancellation determines the applicable penalty amount. The penalty is applied as a percentage based on total fare and does not apply to taxes, fees and port charges.
CANCELLATION & PENALTY FEES
From a reduced deposit for all new bookings to waived admin fees and relaxed schedules for Early Full Payment Savings and cancellations, Crystal has temporarily streamlined its sales and booking processes to provide continuity across all brand experiences – Ocean, River, Yacht and Expedition. For existing bookings, the waived admin fee and relaxed Early Full Payment Savings date will be retroactively applied to your booking.
Deposits, Payments, Cancellation and Penalties will apply as follows:
Deposits & Payments
Deposit: 15% / $100*
Early Full Payment Discount** (2.5%): Due 90-days prior to first date of service
Relaxed Final Payment: Due 60 days prior to first date of service
Cancellations & Penalty Schedules
Admin Fees: Waived
Cancellations at 60-31 days prior to first date of service: 25% penalty
Cancellations at 30-8 days prior to first date of service: 50% Penalty
Cancellations at 7 days or less prior to first date of service: 100% Penalty
*$100 USD Reduced Deposit applies to 2021 Luxury Bahamas Escapes and Luxury Caribbean Escapes voyages only.
**Early Full Payment Discount: Does not apply to 2021 Luxury Bahamas Escapes, Luxury Caribbean Escapes or Luxury Iceland Expeditions departures.
2022 - 2024 Voyages
Deposits & Payments
Early Full Payment Discount (2.5%): Due 150 days prior to first date of service
Relaxed Final Payment: Due 120 days prior to first date of service
Cancellations & Penalty Schedules
Admin Fees: Waived
Cancellations at 120-91 days prior to first date of service: 25% penalty
Cancellations at 90-61 days (prior to first date of service: 50% Penalty
Cancellations at 60-31 days prior to first date of service: 50% Penalty
Cancellations at 30 days or less prior to first date of service: 100% Penalty
All appropriate refunds will be made to the Guest through the travel advisor, except for those payments made by credit card, in which case the amount of the refund will be credited directly to the cardholder’s account. Any inquiries about a refund must be made by the Guest to the travel advisor. Some travel advisors may, at their discretion, withhold an agency cancellation fee. Crystal Cruises will not be responsible for the receipt by the Guest of refund monies, except for those refunds made to credit cardholder’s account. A travel advisor used by the Guest acts solely for the Guest and is deemed the agent of the Guest. Crystal Cruises is not responsible for the financial condition or any actions of any such travel advisor. If the travel advisor fails to remit to Crystal Cruises any money paid by the Guest to the travel advisor, the Guest remains liable for the fare due to Crystal Cruises, regardless of when Crystal Cruises demands the payment. Any refund made by Crystal Cruises to a travel advisor on behalf of the Guest is considered, for purposes of this Ticket contract, as being the same as payment to the Guest, whether or not the travel advisor delivers the refund money to the Guest. Receipt of any documentation or information by the Guest’s travel advisor, including, but not limited to, this Ticket contract, is deemed to constitute receipt by the Guest.
These cancellation and penalty fees may be different for Guests who are sailing under certain Group Contracts or all Charter Contracts. Guests are advised to contact their Group Contract or Charter Contract agent for more details.
A limited number of staterooms on each ship are designated for triple occupancy. Crystal Cruises discourages the use of third berths for adults due to the size of the sofa bed. A third person age 12 and over may travel in a triple occupancy stateroom
(subject to space availability) at the minimum cruise-only fare, children age 11 and under traveling as a third berth guest are charged 50% of the minimum cruise-only fare, for that berth for that cruise. Certain restrictions may apply. Ask
for details. A third berth waiver is required in all instances. All promotions, offers and discounts including but not limited to Crystal Society savings and Onboard Booking discounts apply to first two full-fare guests only (and does not apply
to third berth) in stateroom or suite, are not combinable with other promotions, capacity controlled, subject to availability and may be withdrawn or changed at any time without notice.
Children/Minors (Crystal Cruises & Crystal River Cruises)
Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Cruises and Crystal River Cruises no later than 30 days prior to sailing.
Guests age 11 and under at the time of sailing must be accompanied by an adult 21 or older in the same stateroom. Parents can have two related children booked in the same suite provided one of them is at least 16 years of age and traveling in an adjacent room to parent/s or legal guardian/s. Infants 6-24 months of age who will be utilizing a crib may travel as a third berth in either a double or triple stateroom. Crystal Cruises® also reserves the right to restrict the number of passengers less than 3 years of age aboard the yacht. Third berth child rate will apply if accompanied by two-full fare adults. Children occupying a double suite are charged the adult rate regardless of age.
Crystal Cruises and Crystal River Cruises is unable to accommodate children less than 6 months of age, as the medical facilities are not designed to provide services to very young children.
Children/Minors (Crystal Yacht Cruises & Crystal Expedition Cruises)
Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Yacht Cruises & Crystal Expedition Cruises no later than 30 days prior to sailing.
Children under six (6) years of age are not allowed on Crystal Expedition Cruises.
ON BOARD CURRENCY
US dollar currency is used on board Crystal Cruises and Crystal Yacht Expedition Cruises vessels. Euro currency is utilized on board Crystal River Cruises vessels. All additional purchases including but not limited to optional shore excursions, shipboard credits, gift shop items and specialty restaurant dining reservations will be presented or charged to the guest's stateroom folio in the appropriate currency depending on the cruise vessel sailed.
ALL OFFERS AND PROMOTIONS
All succeeding offers and promotions including but not limited to air credits, cruise-fare savings, Crystal Society discounts, benefits, amenities etc. are per person, apply to new bookings (made on or after the launch date of the relevant promotion) to the first two full-fare guests in a stateroom or suite. All offers/promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice.
All Inclusive Amenities
Your Exclusive Fare includes all beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; one complimentary evening of specialty restaurant dining in Prego and at least once in Umi Uma or Sushi bar aboard Crystal Symphony and Silk Road or The Sushi Bar aboard Crystal Serenity (additional reservations or visits available for a modest fee.)Ϯ; 24-hour room service; complimentary Wi-Fi service, personal Penthouse Butler service, enrichment workshop classes and much more.
Crystal Society Savings
Crystal Society savings listed in fare charts are per person, based on double occupancy and should be deducted from cruise fares shown. Certain restrictions apply. Ask for details. Solo Crystal Society savings are also available.
New-to-Crystal Savings listed in fare charts are per person, apply to Guests who have never before sailed on Crystal, are based on double occupancy and should be deducted from cruise fares shown. Promotion applies to select World Cruise sailings only.
All shipboard credits aboard Crystal yacht and ships (except on board Crystal River Cruises, details noted below), are issued per person, in US dollar currency, applicable to the first two full-fare guests in stateroom or Suite, are nontransferable and may not be applied toward cruise fare (including taxes, fees and port charges), as deposit toward a future cruise, pre-paid shore excursions, or airfare add-ons. Shipboard credits may not be applied to canceled reservations (whether paid in full or in part), are not redeemable for cash, valid for one sailing only, and are only applicable on board. Shipboard credits combinability with other promotions may not apply. Ask for details.
For Crystal River Cruises, the currency on board our River Ships are in Euro. All onboard shipboard/spending credits including those purchased for gifting via the Bon Voyage Gift Order webpage are converted to the appropriate Euro currency equivalents. Restrictions apply.
Solo travelers may enjoy exceptional savings on many Crystal cruises. Depending on sailing and category booked, Solo fares range from 110% to 200% of the applicable double occupancy fare. Solo fares are calculated before additional promotional savings, are capacity-controlled, subject to change and/or may be withdrawn at any time. Full World Cruise and World Cruise segments may vary.
Certain restrictions may apply. Ask for details.
Crystal Getaway voyages may be available on select sailings. For Crystal Getaway voyages, guests must embark and disembark on the start and end dates designated for each particular getaway cruise due to local clearance requirements. No exceptions allowed. Bookings are on Guarantee basis with stateroom numbers assigned on or before sail date, at the discretion of Crystal Cruises. Certain restrictions may apply. Ask for details.
Explorer Combination Cruises
Explorer Combination / Grand Journeys Savings offering between 5%-15% discount off Your Exclusive Fares may be available on select sailings only. Certain restrictions may apply. Ask for details.
Kids Sail Free
Guests 17 years and under can sail free as berth with in the same stateroom or suite with two full-fare guests at least 21 years or older. Offer subject to availability of third-berth capacity staterooms at time of booking. All offers may not be combinable with other promotions, including but not limited Crystal Society Savings and Crystal Getaway Voyages (unless specified otherwise). Offer applies to first two full-fare guests in stateroom or suite, is capacity-controlled, subject to availability, and may be withdrawn or changed at any time without notice. Kids Sail Free promotion applies to guests 17 years and younger on select voyages only and a third berth waiver is required.
Personal Select Air
All full-fare full-cruise guests whose travel originates from a U.S. or Canadian airport are eligible for Crystal Cruises’ optional Personal Select Air Program. This program is limited Gateway City and routing to airline carriers who have a contract with Crystal Cruises. All fares are quoted per adult in U.S. dollars and include all government fees and taxes collected on the air ticket. Details regarding such fees are available on the individual airline sites. Motorcoach transfers between the airport and pier on embarkation and disembarkation dates are included. Certain restrictions may apply. Ask for details. Click here for more information on the Personal Select Air program.
Early Full Payment Discount
Revised Early Full Payment Discount policy applies to select voyages. To qualify for 2.5% savings, cruise must be paid in full at 90 days prior to first date of service for departures effective March 2021 through June 2021, 180 days prior to first date of service for
departures effective July 2021 through December 2021, and 270 days prior to first date of service for all departures beginning January 2022 and beyond.
All fares and savings are per person, in U.S. dollars based on double occupancy. Cruise Fares and Your Exclusive Fares are cruise only and do not include taxes, fees, and port charges per person. Your Crystal Savings are subject to availability at time of booking. Your Exclusive Fare includes Crystal Savings as well as any applicable Savings if available and does not include Crystal Society or Early Full Payment savings. If shown, categories OG and/or VG are guarantees for positive space only; room numbers may not be requested and will not be assigned until 24 hours prior to cruise departure date; 100% payment is due at end of option period; Guarantee Only Fares may not be combinable with any other promotions including but not limited to Crystal Society Savings, Onboard Booking Discount, Early Full Payment Discount, Back-Back Savings, Combo Cruise Savings, Strategic Partnership Amenities, Group Promotions and Cruise Night Event Savings. Optional Personal Select Air Program is available to purchase for full-fare, full-cruise guests whose travel originates from a U.S. or Canadian airport and includes all government taxes and fees. Note: Early Full Payment savings do not apply to Personal Select Air. Solo Traveler fares are available upon request. Crystal Society Savings are per person based on double occupancy. All offers may not be combinable with other promotions, apply to first two full-fare guests in stateroom or suite, are capacity controlled, subject to availability and maybe withdrawn or changed at any time without notice. Crystal Cruises, LLC reserves to the right to correct errors or omissions and change any and all fares, fees, promotions and programs at any time without notice.
ϮSpecialty Restaurants Policy
Guests may enjoy one complimentary reservation/dining experience per person for each of the following specialty restaurants: one for the Prego venue on board Crystal Symphony and Crystal Serenity, one for Umi Uma or Sushi bar aboard Crystal Symphony, and one for Silk Road or Sushi Bar venue (aboard Crystal Serenity) You can make these complimentary reservations via our Guest Priority Check-in and Planning Center (PCPC) prior to the voyage, or on board.
For any single voyage that is 14 days or longer, each guest will be extended 2 (two) complimentary reservations/dining experiences.
All additional reservations including "walk-in" visits for these dining venues, in excess of those offered above, will be confirmed on board on a space available, basis for a nominal fee of $30 per person, per dining experience. Crystal Penthouse (CP) category guests will enjoy unlimited, complimentary Specialty Restaurant dining (by reservation, subject to space availability).
Complimentary Wi-Fi/Internet Access
Guests receive complimentary Wi-Fi/internet for the duration of their cruise. Certain restrictions may apply, ask for details.
All itineraries, fares, programs, and policies are subject to change at the discretion of Crystal Cruises. Crystal Cruises reserves the right to correct errors or omissions and to change any and all fares, fees, promotions and programs at any time with or without notice. All promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice. Restrictions apply. See crystalcruises.com for the most updated Terms & Conditions for all offers including combinability and applicable gateway cities. Air routing, and air carrier selection are at the discretion of Crystal Cruises.
2020-2024 Cruise Fares & Promotional Information
Combined Version Website
Updated 25 May 2021